Sales Engineer

**Purpose**:
To provide technical expertise, including both pre-sales and post-sales support, for i-PRO’s professional range of security products, such as Video Management Systems, IP cameras, and NVRs solution across operations in APAC region.

**Responsibilities**:
**Solution Design & Proposal**
- Develop tailored CCTV solutions, including camera selection, NVRs, storage, and network architecture, to meet the specific needs of various industries.
- Create detailed proposal with system architecture and Bills of Materials (BOM).
- Ensure all solutions align with industry standards and customer requirements.

**Product Demonstrations & Proof of Concept (POC)**
- Conduct live, face to face and online demonstrations showcasing key solution features such as AI analytics and third-party analytics integration.
- Deploy POC systems to validate product performance in real-world environments.
- Prepare case studies for global knowledge sharing, highlighting both successful implementations and lessons learned from failed cases.

**Technical Consultation**
- Provide an in-depth diagnosis and troubleshooting of the CCTV system to ensure seamless system operation.
- Address integration inquiries by providing clear guidance on connecting i-PRO products with VMS, access control, and alarm systems.
- Perform competitive and market analysis to identify potential partners and support third-party integration.
- Recommend best practices for cybersecurity, system scalability, and long-term sustainability.

**Tender & Specification Support**
- Assist in the preparation of technical documentation for tenders and proposals.
- Collaborate with partners and specifiers to include i-PRO products in project specifications (spec-in activities).

**Training & Enablement**
- Deliver presales training to partners, distributors, and internal teams to enhance product knowledge and solution selling.
- Develop a technical presentation tailored for the APAC region, ensuring relevance to local market needs and integration practices.

**After-Sales Support**
- Deliver thorough troubleshooting of proposed CCTV solution to ensure reliable post-installation performance.
- Implement quality control measures to ensure systems remain efficient, stable, and operational.
- Forster strong partner relationships to ensure long-term business continuity.

**Learning Platform**
- Work closely with the Global training team to launch, maintain, and enhance the Learning platform in APAC region.
- Develop onboarding and training materials, including instructional videos.
- Weekly update of Learning Platform dashboard.

Perform other duties as required by the manager to support operational needs.

**Requirements**:

- Minimum a **Diploma**or **Degree**in **Computer Studies/Computer Science/Information Technology/Electronic Engineering**:

- Relevant work experience in **India**and **S.E.A**operations.
- At least **3 years of relevant experience**in system engineer for security system
- Good Knowledge of Network Structure, Firewall, VLAN, etc
- Good Knowledge of security products such as **CCTV**, **IP camera**, **NVR**, monitoring software, Major VMS platforms
- Good Knowledge of MS Window Server Operating System, Active Directory, DNS, SAN & NAS
- Experience in web fundamentals skill HTML, Javascript, CSS
- Understanding of **database design**, query and systems (SQL)
- Communication and presentation skills
- RESTFul API Design
- Adobe Illustrator
- Microsoft PowerPoint, Excel
- Adobe Illustrator
- Microsoft PowerPoint, Excel
- Occasional travel within Asia Pacific may be required