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Head of Operations Apac

3 weeks ago

Singapore International Data Group, Inc. Full time

**Overview**:
About Foundry
At Foundry, formerly known as IDG Communications, Inc. and rebranded on February 17, 2022, we have played a key role in every major milestone, announcement, and development in modern technology since 1964.
Originally established as the publishing arm of the International Data Group (IDG), we distributed newspapers, magazines, and books globally, featuring prominent brands such as CIO, ChannelWorld, ComputerWorld, PCWorld, and many more.
Today, at Foundry we continue to lead the world by helping companies bring their visions to reality through a combination of media, marketing technologies and proprietary data. Our technology platforms are powered by data from our owned and operated ecosystem of global editorial brands, prestigious awards, and events, all engineered and integrated to drive marketing campaigns for technology companies. While we harness the power of algorithms, optimisation, and automation, what truly fuels our success are the meaningful connections and trusted relationships we cultivate.
What truly sets our hearts on fire is our unwavering belief in technology as a force for good. We are not just bystanders; we are the architects of positive change. With wisdom as our guide, we are spearheading progress in various crucial areas, such as championing diversity and inclusion, democratising tech accessibility, and championing women in leadership roles.

**Responsibilities**:
About the Role
As the Head of Operations, APAC, you will be responsible for providing comprehensive support to both commercial and operational teams. As a key player in our organisation, you will collaborate with Senior Management, playing a crucial role in building and developing a strong and cohesive operational team within the APAC regions.
Your dedication to maintaining operational standards and driving a premium customer experience will be essential to formulate regional strategies and ensure organisational best practices are upheld.With your strong understanding of digital and vendor lead delivery tactics, coupled with your expertise in Foundry demand generation solutions, you will guide operational teams in setup and execution tactics to achieve optimal results.

**Your responsibilities will include**:

- Working with operational team leaders to drive performance and best-in-class practices.
- Identifying campaign challenges and supporting team leaders in managing and actioning them in a timely manner.
- Actively promoting lead generation best practices and operational standards with commercial teams.
- Responsively handling requests for proposals (RFPs) and queries, both domestic and international.
- Adhering to BANT (Budget, Authority, Need, Timing) and telemarketing best practices.
- Collaborating with sales leads to identify and develop key accounts within the region.
- Troubleshooting problematic campaigns pre-launch and addressing post-launch delivery issues.
- Managing Campaign Management teams and overseeing their professional development.
- Working with Senior Management to ensure global strategy alignment and standardized operational approaches.
- Monitoring progress against set targets and updating the management team on progress.
- Developing strong tactical relationships with commercial teams.

About You
- A proactive self-starter with excellent organisational and time management skills, adept at thriving in fast-paced environments to achieve operational excellence and business goals.
- Demonstrates strong management and interpersonal skills to effectively lead teams and foster collaboration.
- Possesses analytical prowess and meticulous attention to detail, ensuring thoroughness and accuracy in all tasks.
- Boasts an excellent understanding of Foundry data solutions, enabling informed decision-making and strategic implementation.
- Exhibits a reasonable willingness to work across time zones, facilitating global collaboration and ensuring timely project delivery.

**Qualifications**:
About the Benefits
- Work-Life Balance: Enjoy flexible work arrangements that allow for a balanced approach between WFH and the office.
- Additional Leave Options: We offer extra leave options to support your personal needs and enable you to recharge.
- Learning and Development: Access our comprehensive learning and development program, empowering you to expand your skills and knowledge.
- Volunteering Initiatives: Engage in meaningful volunteering opportunities, contributing to the community and making a positive impact.
- Diversity and Inclusion: Take part in our Diversity and Inclusion Council, where you can help shape a more inclusive workplace culture.

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