Customer Service Officer

2 weeks ago


Bishan, Singapore Kong Meng San Phor Kark See Monastry Full time

**Duties and Responsibilities**
- Handle daily counter services
- Liaise with Casket/Undertaker companies for the registration of Beneficiary
- Attend to phone calls and walk-in customer enquiries and feedback
- Process labels / stickers for Urns Storage / Ji-Ling
- Assist in the registration of annual Prayer Events
- Coordinate with customer for collection of photos for Niches / Ancestral Tablets

**Job Specifications**
- Qualification: Min. GCE ‘O’ level
- Year(s) of Experience: At least 1 year of frontline working experience
- Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders
- Required Knowledge/Skill(s): Effective communication and interpersonal skills, Good customer service skills, Attention to details
- A team player with a positive attitude and able to adapt to a fast-paced environment
- Able to work on weekend(s) and public holiday(s)
- Willing to work with after-death care service associates
- 唯有通过初步审核者才会接获通知



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