
customer service officer
2 weeks ago
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Handling of customers' feedback and complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
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Ensure all feedback and complaints are resolved at the given timeframe
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Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
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Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
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Work closely with relevant departments to ensure smooth consistent service delivery.
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Provide feedback and insights to improve overall customer care processes.
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Assist and support company events
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Assist with any other duties or projects assigned by the reporting officer.
Job Requirements
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Minimum GCE 'O' Levels
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Good verbal and written communication skills.
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Good Interpersonal and Customer Service Skills
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Proficiency in computer skills
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Excellent organizational skills and attention to details
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Self-motivated and strong initiative, able to thrive in a fast-paced and dynamic environment.
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Team player; ability to work well with employees at all levels. A hands-on person that is proactive, driven and resourceful.
If you're ready to join our team and play a key role in our continued success, apply now.
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