Senior Technical Project Manager

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

This **Technical Project Manager **role will focus on the Day1 and Day2 technical implementation & operations for Commercial projects. The role will be managing and leading a team of Vendors, Operations and Practice Leads, Subject Matter Experts and engineers to meet the Projects’ KPIs & project cost.

**KEY RESPONSIBILITIES**
- Collaborates with Customers and/or Internal Users to understand business needs and establish a technical and operation vision to support Delivery Operations.
- Lead the Technical and Operations team to implement technical solutions (install, configure, upgrade Server, Storage, Network, Data Center, Database, Middleware, Public Cloud Infrastructure).
- Provides technical and operation leadership to the team, either formally or informally, in support of Delivery operations. Technical resources may include contractors, consultants, or Singtel employees.
- Develops and execute technical and operation roadmaps to modernize, enhance, and support Delivery Operations.
- Participate in Pre-Sales solution review sessions and assist in the Solution approval process.
- To support technical one-time build projects (Day-1 scope) & working with Product Houses on integration of new services, ensuring quality, timeliness, adherence to Project requirements, timeline and budget.
- Communicates all technical decisions, issues and risks to Delivery Project Team and manages technical dependencies within or external to the project.
- Exhibits ownership of technical deliverables from external resources, providing review of deliverables and actively manages an effective feedback cycle.
- Demonstrating a solid understanding of Systems Operation management practices.
- Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
- Ensure projects meet Solution, Costs and Schedule requirements
- Ensure projects are implemented with best practices and required quality standards.
- Responsible for map out project implementation schedule, work breakdown schedules, communications plan, risk mitigation and quality plan for projects.
- Responsible for managing project initiation, closure, identification of risks and manage costs
- Responsible for providing ongoing project management including reporting to stakeholders
- Provide Project Management scope and effort sizing to pre-sales support.
- Monitor progress of projects and to lead and facilitate root cause analysis, if needed.
- Manage project vendors’ contracts, performance and deliverables
- Manage team’s cohesiveness and required project KPIs

**Education and Qualifications**

Bachelor's degree in Computer and Information Science, Computer Engineering, Computer Management, Management Information Systems, Information Technology or related field.

**Work Experience**
- Minimum 8 years of IT related experience
- Able to work under pressure and multiple projects
- Familiar in managing projects, including project schedules, deliverables and costs

**Technical / Professional Skills**
- Project Management
- Systems (Servers/Virtualization/Storage)
- Mobile Solutions (VDI)
- ITIL Foundation Certification
- DBA (Concepts/Operations)
- Middleware (Concepts/Operations)
- Public Cloud Infrastructure (AWS, Azure and Google)

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