Content Producer

Esplanade’s Marketing (Communications and Content) team is responsible for the narratives and messaging of the arts centre, including digital content on the arts for content marketing, education, and audience development.

We are looking for a Content Producer to help to ensure quality, timeliness, and effectiveness of all content, including video content, produced for Esplanade’s _Offstage_ platform, a digital reference point for the arts in Singapore and Asia.

**Key Responsibilities**

**Content creation and management for the **_Offstage_** platform**
- Manage the ideating, planning and creation of content for the various target audiences of the platform - PMEBs (casual arts-goers and arts enthusiasts), families, schools, and researchers.
- Manage the **production of content such as videos, exhibitions, interactive digital content**, and **podcasts**, including contracting external vendors and ensuring quality control for work delivered.
- Ensure the accuracy of facts, justifiability, and fairness of all statements of opinion and timeliness of delivery in all content produced.
- Publish content (text, images, video, audio) on the site’s **content management system** and related hosting platforms.
- Work with colleagues in the Content team to promote _Offstage_ on Esplanade’s channels, including social media, media screens and collaterals around the centre and the _Offstage_ e-newsletter.
- Identify, curate, and edit content from Esplanade’s repository of archival recordings of live performances that are suitable for _Offstage_’s audiences.
- Work with Programming colleagues to ensure that **video recordings of suitable performances **are filmed to an appropriate quality for streaming on _Offstage_, and that the appropriate rights have been cleared for release of the video.
- Ideate, research, produce and edit short and long-form videos for multiple digital channels such as websites, social media channels and online display advertisements.
- Incorporate graphic design, sound effects and mixing, colour grading and composition into edits of videos
- Plan and execute studio and location shoots and handling all camera, sound, and lighting equipment.
- Maintain existing inventory of equipment and accessories.
- Edit / digitally touch up photos

**General departmental duties**
- Administering contracts to external creatives/writers that the team works with
- Able to plan, manage and monitor budgets with some supervision.

**Key Requirements**
- A diploma/degree in Media, Video Production, Film, or any related field.
- At least 3-4 years relevant working experience
- Solid creative writing and communication skills in English required.
- you will need to work closely with your team members in Marketing as well as with other departments.
- A general knowledge of the arts is important.
- Prior **experience** in **video content production** is required.
- Familiarity working with **video editing, motion graphics, sound mixing and colour correction tools.**
- Possesses a good understanding of the video production process and workflow, from pre to post.
- Comfortable in operating **digital video recording devices** (e.g. video cameras,
- DSLR, mirrorless camera).
- Ability to operate basic lighting and sound equipment is a plus.
- Ability to work with multi-track split audio is a plus.
- Design and photography skills are advantageous.
- Reliable and able to work fast and independently. Ability to take ownership of projects and produce high quality work with minimum supervision.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

**Key Responsibilities**

Customer Service Operations
- To maintain a professional and pro-active attitude at all times and promote high standards of service.
- Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
- Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.
- To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
- Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations
- To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
- To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan
- To c