Staff Software Engineer, Engineering Productivity

Zendesk is looking for a Staff Software Engineer to join our Global Engineering Productivity team in Singapore. The Engineering Productivity team's vision is to provide_ _a technical ecosystem along with appropriate standards and policies, such that all engineering teams at Zendesk can create, build, test, and release software with optimal speed, quality, reliability, scalability, insight, and security. You will be working with a group of highly skilled engineers to develop and enhance our tooling to support productivity.

Zendesk engineers work on complex systems and need the right tools and test infrastructure to deliver high-quality code to production. Test Frameworks/Infrastructure and their usability play a critical role in the delivery pipeline. You will be involved in architecting, implementing and configuring test frameworks within a substantial infrastructure containing a large number of services to ensure that all developers can test easily, consistently and reliably. This is an excellent opportunity to have a large impact on an entire engineering organization.

**What you’ll be doing**
- Developing processes and laying down standards for building hundreds if not thousands of Zendesk environments per day in a reliable fashion.
- Provide thought leadership, technical direction and architectural input into product vision and roadmap development.
- Work closely with senior leadership to transform visions & roadmaps into reality.
- Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity.
- Actively engage in the continuous improvement of Engineering productivity practice with a focus on speed, quality, and innovation.
- Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
- Work as part of a self-directed team where you determine your tasks in coordination with co-workers, rather than waiting for work to be assigned to you.
- Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.

**What you bring to the role**:
**Required**
- You are a technical leader and have a track record of delivering complex projects.
- A love of problem-solving. You’re skilled at investigating complex problems and figuring out the appropriate fix.
- Excellent verbal and written communication skills, and interpersonal skills.
- Experience with Agile methodologies.
- Ability to transform visions & roadmaps into reality.
- Ability to collaborate with remote teams.
- Strong skills in documentation and building tools or products for usability.
- Extensive experience with Build and deployment tools such as Jenkins, Buildkite CircleCI, Github etc.
- Experience with one or more general-purpose programming languages including but not limited to: Ruby, Java, C/C++, C#, Python, Golang, Scala, and JavaScript.
- Good experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).

**Preferred**
- Tactics and strategies for building engineering productivity tools for highly technical users in a large multi-product SaaS organization.
- Experience with Spinnaker, Terraform, and Nginx.
- Have actively worked on building CI/CD frameworks.

**Tech Stack**
- Docker, Kubernetes
- Go, JavaScript (Node.js and React), Ruby
- Redis, Mysql, AWS Aurora
- Jenkins, GitHub Actions, Spinnaker

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the