Director, Head of People Advisors, Asia Pacific

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

The People Advisor team will focus on driving a world-class employee experience across Visa. They have a keen focus on providing our people leaders and employees with robust People team support to drive their success.

**What a Head of People Advisors does at Visa**:

- The role will report to both the Global Lead of People Advisory and AP Head of People Business Partners.
- Lead the People Advisor team across Asia Pacific, including AP Markets and Functions, Technology and Pasay.
- Responsible for building an inclusive culture within the organization. Leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team.
- Partner with stakeholders and leadership to build long-term team strategy.
- Manage the team budget including annual planning, partnering with Finance and Workforce Planning teams.
- Build a strong working relationship with people business partners (PBPs), COEs and business leadership.
- Develop and implement communications strategy with PBPs to ensure alignment on cross-functional projects and increase employee-leader satisfaction.
- Lead the end-to-end transition plan to move new work to the team. Partner with COE and PBP teams on training, shadowing, documentation, and resource mapping. Leverage dashboards to interpret and report details, risks of ongoing transition status.
- Accountable for day-to-day performance metrics, ensuring clear SLAs and KPIs align to effective and positive employee and team leader experience.
- Utilize metrics to demonstrate and communicate value. Create and share reports/metrics/dashboards that are meaningful to stakeholders.
- Responsible for ongoing training and documentation for all processes and activities within the scope of work.
- Analyze all people related process and tasks to identify/ propose efficiencies and process improvements including process mapping, automation. etc.
- Deliver on an internal quality assurance program leveraging key metrics to measure performance against SLA's, customer satisfaction & quality.

**Why this is important to Visa**:
This new team will be focused on providing comprehensive people advisory services to non-executive team leaders across the region. The Director will lead a team of professionals who are tasked to provide guidance and be trusted advisors to managers across a broad spectrum of programs including Talent Development, Annual Review, Team Effectiveness & Engagement, and supporting new-to-role Leaders. The team will serve as a coach to managers through execution of People programs, e.g., promotion process, goal setting, performance coaching, delivering evaluations, engagement-survey action planning, informs/educates on philosophy, process steps, approvals, provides guidance around Inclusion & Diversity initiatives and best practices.

**Qualifications**:
**What you will need**:

- 10 years' experience working in People team as a people business partner or other people team based role, minimum 5 years leading a team.
- Experience managing, developing, and motivating a cross culture team in Asia Pacific.
- Knowledge of HR functional policies and practices.
- Proven ability to standardize/re-engineer People process that build scale and create efficiencies.
- Experience using enterprise-scale people systems and case management systems preferred.
- Collaborative style and a good team player with a strong customer focus mind-set that focuses on employee experience and continuous improvement for all processes.
- Proven track record of managing critical partnerships with COEs.
- Experience with successfully transitioning work from COEs to centralized teams.
- Preferred Workday and ServiceNow experience, other comparable software tools acceptable.
- Experience developing metrics and setting targets using engaging presentation methods and tools.
- Able to drive consensus among key stakeholders with diverse needs and interests.
- Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities.
- Strong communicator wh