Service Operations Manager

4 days ago


Singapore Lighthouse Evangelism Full time

The Service Operations Manager is responsible for the smooth and effective execution of the church’s weekly worship services in all her worship venues, as well as any other church-wide special services as assigned to the service operations department. He/she is also responsible for achieving and maintaining a synergized service operations system throughout the church.

The Service Operations Manager reports directly to the Director of Operations.

**Responsibilities include, but are not limited to**:

- Developing the annual work plan for the department and managing the department’s budget.
- Overseeing the operations of both worship centres with the delegation of work to the rest of the team.
- Assisting the Director of Operations in developing plans or conducting meetings related to service operations.
- Planning, coordinating, facilitating, and administrating all aspects of service operations to ensure the smooth and effective execution of the weekly worship services and any other church-wide special services.
- Interdepartmental and inter-ministry liaising, communicating, collaborating and ongoing partnership to achieve the seamless coordination of worship services and any other church-wide special events in accordance with the service plans.
- Departments include, but are not limited to Worship, Technical, Facilities, Corporate Communications, Creative, and the Senior Pastor’s Office.
- Ministries include, but are not limited to Service Coordinators, Stage Managers, English service ushers, English service hosts, English service Holy Communion stewards, traffic marshals and the security team.
- Liaising, coordinating, communicating, collaborating and partnership with various stakeholders including, but not limiting to volunteers and vendors to ensure all service operational needs are met in a timely and effective manner.
- Anticipating and proactively responding to the needs that may arise throughout the process of service operations.
- Recruiting, training, developing, and managing volunteers to meet all the service operational needs.
- Analyse, coordinate, improve processes and policies, ensuring the smooth operation of all the responsibilities within the purview of the department.
- Providing general administrative support to the department including, but not limiting to attending and coordinating interdepartmental coordination meetings, periodical reporting, managing projects, preparing reports and minutes of meetings.
- Operating service operations related equipment and systems including, but not limiting to Planning Center Online, ProPresenter and Riedel Communications System.
- Performing any other administrative duties as and when assigned.

**Skills and Qualifications**:

- Preferably a minimum Diploma or Degree qualification.
- Minimum 5 years of relevant operations management experience.
- A keen eye for detail in planning and coordination.
- Able to calmly respond, handle and resolve operational issues and incidents.
- Strong interpersonal and volunteer management skills.
- Strong leadership and people management skills.

**contacted**.


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