Manager, Student Administration

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world's top universities. NTU's College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty. Today, we are ranked #2 for AI for Computer Science by US News Best Global Universities; and #8 for Data Science and AI by QS World University Ranking.

A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU's College of Computing and Data Science is an 'exciting place to learn and grow'. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.

**Responsibilities**:
**Strategic Leadership & Team Management**
- Lead and develop a high-performing team through optimal task assignment, mentorship, and guidance.
- Foster a collaboative work environment that promotes innovation and excellence.
- Implement and maintain effective communication channels across all sub-teams.
- Work with Academic Lead to plan and participate in development of budgets, monitoring and approval of expenditures.
- Perform forecasting and provide recommendations to inform budgetary decisions.

**Operational Excellence**
- Oversee comprehensive academic operations including course registration, timetabling, and exam management.
- Oversee timely placement of students for internship and exchange programmes.
- Oversee daily operations and activities of the Undergraduate Office, identifying and executing tasks and objectives, making recommendations and assigning resources to achieve the goals and desired outputs.
- Develop, revise, and implement standardized procedures and policies to enhance operational efficiency.
- Establish and maintain a centralized information management system.
- Ensure compliance with university's and college's policies, regulations, and deadlines.

**Stakeholder Management**
- Oversee provision of academic and administrative advisory support services to students
- Work closely with the Associate Dean (Undergraduate Education) to build and maintain relationships with academic faculty and the Undergraduate Office.
- Collaborate with relevant NTU offices to ensure that the marketing and branding efforts remain attractive and relevant in the recruitment and admission of high caliber students.
- Represent the office in outreach activities, including orientation, matriculation, and recruitment events.

**Data Analysis & Continuous Improvement**
- Collect data, create reports, generate and analyze statistics of various metrics of undergraduate programmes upon management or external stakeholders' requests.
- Review, formulate, and propose recommendations for process improvements.
- Evaluate alternative solutions and implement changes in collaboration with stakeholders.

**Qualifications**

**Required**
- A Bachelor's degree with 8 years of relevant experience, preferably in an educational institution
- Proven track record of managing teams and driving operational excellence
- Strong understanding of academic operations
- Excellent analytical and problem-solving skills
- Proactive, meticulous and organized, with the ability to multi-task
- Excellent interpersonal and communication (oral and written) skills

**Preferred**
- Experience with academic information systems and data analytics
- Knowledge of higher education policies and regulations
- Track record of process improvement and innovation
- Experience in budget management and financial planning

Hiring Institution: NTU