Customer Success Representative

1 week ago

Singapore Proxycurl LLC Full time

**Key Responsibilities**:

- **API Expertise**: Develop a deep understanding of our APIs, including their functionalities, limitations, and best practices, to provide accurate and helpful advice to customers.
- **Technical Assistance**:Assist users with integrating and utilizing our APIs, including guiding them through API documentation, explaining parameters, and resolving integration issues.
- **Issue Resolution**:Identify, diagnose, and resolve API-related issues, escalating more complex problems to the development or engineering teams when necessary.
- **Documentation**:Contribute to the maintenance and improvement of API documentation, FAQs, and user guides based on common customer queries and feedback.
- **User Feedback**: Gather and document user feedback, feature requests, and bug reports, and communicate them to the product and development teams for potential improvements.
- **Relationship Management**: Build and maintain strong relationships with API users, ensuring they have a positive experience with our services and feel supported in their development efforts.
- **Proactive Outreach**: Engage with users to offer proactive support, such as providing updates on new features, changes to the API, or offering assistance with common issues.
- **Performance Monitoring**: Monitor API performance and usage metrics to identify potential issues and ensure a smooth and reliable experience for users.

**Qualifications**:

- **Technical Skills**: Strong understanding of APIs. Familiarity with programming languages (e.g., Python) is a plus.
- **Problem-Solving**: Ability to troubleshoot and resolve technical issues, with a strong focus on delivering solutions that meet customer needs.
- **Communication**:Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
- **Customer-Oriented**:A customer-focused mindset with a commitment to providing top-notch service and building lasting customer relationships.
- **Experience**:Previous experience in a technical support or customer service role, particularly in a software or SaaS environment, is highly desirable.
- **Team Collaboration**: Ability to work effectively with cross-functional teams, including development, product management, and sales, to deliver a cohesive customer experience.

Schedule:

- Monday to Friday
- Night shift

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