Customer Success Manager

3 days ago

Singapore Adjust Full time

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support._
- Adjust is a subsidiary of AppLovin (Nasdaq: APP), a leading marketing software platform providing developers with a powerful, integrated set of solutions to solve their mission-critical functions like user acquisition, monetization and measurement._

**Your role**:
As **Customer Success Manager **you will be responsible for maintaining a strong relationship with existing clients in Indonesia, Singapore and Malaysia and ensuring their success through utilizing Adjust's suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

**Your responsibilities**:

- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful roll-out of Adjust to customer employees
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as Adjust advocates
- Work with customers on contract renewals, and expansion opportunities
- Marshall resources across the Adjust org as needed to support customers needs
- Represent the voice of the customer to inform our product roadmap

**What you bring**:

- Experience in User Acquisition
- Experience in Customer Success or Sales roles
- Ability to oversee projects and work with project management tools
- Ability to work autonomously and own relationships with customers
- Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
- Proactive approach where you always want to be speaking with customers
- Excellent communication skills in English and Indonesia Bahasa

**What's in it for you**:

- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
- International, diverse teams with a strong focus on transparency, feedback and fun
- Education budget for ongoing professional development & continuous learning
- Company onboarding program like no other, where you'll learn the ins-and-outs of our product
- Flexible work from home policy and vacation policy
- English Classes
- Subsidized fitness membership
- WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
- Phone bill reimbursement
- Wellbeing support with qualified therapists
- Additional health insurance plan
- Meal allowance

More details about our company culture and perks can be found on our career page.

**Interested? Let's Talk

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