People Operations Excellence Specialist

**Company Description** Informa** is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis Group** publishes high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have a fantastic opportunity for a People Operations Excellence Specialist to join our People Operations Team. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This people-focused function allows for improved communication, quick response rates, clear processes, and accurate data. In short, the People Operations Excellence team ensures a seamless end to end colleague experience.

**Closing Date**:Applications will close on **27th Oct 2024**.

**What you'll be doing**:

- Processing transactional elements of employee lifecycle
- Developing and maintaining positive relationships with local colleagues and centres of excellence
- Proactively engage and embed with stakeholders across the People Team and aligned business area
- Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month
- Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
- Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements

**Qualifications** What we're looking for**:

- Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts.
- ** Fluency in both English and Mandarin, spoken and written**:

- A self-driven enthusiasm for continuous learning and development
- Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
- Effective at working both independently and as part of a collaborative team
- Pro-active problem-solving approach
- Excellent customer service skills
- Good time management skills
- Good knowledge and understanding of HR administration
- Previous experience within a HR shared service environment desirable

**Additional Information**
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

**What we offer in return**:

- An excellent work/life balance with a fantastic, flexible working culture
- 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
- 4 paid volunteering days each year
- Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
- Employee assistance programme - offering 24/7 well-being support
- Performance bonus
- Share Match - plan that matches every company share purchased with two free shares
- Annual health screening, optical and dental care

**Location**:

- Relocation support is not provided for this role

**_ Being Yourself at Taylor & Francis_**
- Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor._
- Or better yet check out our LinkedIn ‘Life’ Page, highlighting our acc