End User Computing

**Purpose**

This role exists in the End User Device Management team, as part of a group of skilled support and implementation staff responsible for the management, administration, delivery, and integrity of the mobile and endpoint computing infrastructure for some 6,500 end users globally.

**What we are looking for**
- Fluency in spoken and written English, with language skills in other major Asian countries a distinct advantage
- Good analytical skills, able to identify and resolve problems.
- Effective team worker - working closely and sharing knowledge with geographically distributed cross-functional teams, with a real focus on customer service.
- Good time management, confident and effective communicator.
- Self-motivated, takes ownership. Good sense of humour.
- Self-starter, able to work with mínimal supervision and handle potentially complex issues.
- Have a clear desire to extend skills into other areas as required by the role over time.

**Expectations of the role**
- Manage and maintain devices (Desktop, smartphones, tablets, and laptops) using Microsoft Intune, Autopilot and SCCM.
- Develop and implement automation and Scripting solutions to streamline mobile device management processes.
- Perform device audits to ensure compliance with policies and standards and implement corrective actions as necessary.
- Provide a level 3 technical escalation point to support the day-to-day service delivery, problem solving and implementation tasks of the rest of the IT support function.
- Proactive systems monitoring, problem identification, analysis, and resolution.
- Desktop performance investigations using native Windows tools such as Perfmon, or 3rd party tools such as Nexthink
- Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.
- Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.
- Ensure documentation, policies and procedures are maintained and adhered to. Writing documentation for L1 & L2 teams.

**Experience**
- At least 5 years of experience in managing PC and mobile devices using Microsoft SCCM, Microsoft Intune and/or Autopilot.
- Proven experience of Windows Autopilot in AAD and Hybrid environment
- In-depth knowledge of mobile device platforms (iOS, Android) and their respective MDM solutions.

**Detailed knowledge of the following**:

- Windows 10/11 Operating System
- Intune device management
- Azure administration
- Microsoft Bit-locker, LAPS, Azure Conditional access policies & Multifactor Authentication
- Mac administration, Windows Autopatch, ADR, and Deployment rings
- Performance monitoring, troubleshooting, and debugging.
- Deployment of task sequence builds /packages using MECM
- End user device builds on tablets, laptops and smartphones, drivers, and firmware deployment.

**Useful to have**:

- Release processes and cycles including UAT, deployment rings and configuration targeting.
- PowerShell scripting
- Virtual Machine management in the Cloud such as Azure Virtual Desktop
- Relevant Microsoft certifications, such as Microsoft 365 Mobility and Security or Microsoft Endpoint Manager Certification.

**The Team**

You will be welcomed into a friendly, supportive, and globally diverse team. Team members have a mix of experience, backgrounds, and technical focus, offering you the support to be successful. It’s a busy team focused on delivering best in class service to the firm, driving improvements and efficiencies, whilst ensuring a consistent value add service to our stakeholders.