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Concierge

3 weeks ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

**Work Dynamics - Integrated Facilities Management**

**Location: CBD**

**Site Operations**
- Support end-to-end conference executive suite operationalization, governing top notch hospitality experience
- Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
- Boost agility in the workplace by managing up-to-date VVIP / visitor information.
- Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
- Support with Menu Curation to help plan & support request required by BUs and ensure requirement are met at high standards
- Proactively provide feedback to Executive Conference Lead to improve service standards / recovery
- Support special events managing F&B for C-Suite employees & VVIPs
- Assist with vendor management to provide first class consumables to enhance space for clients

**Customer Services**
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.
- Ensure grooming guidelines are maintained to ensure brand consistency

**Visitor Management**
- Provide personable and seamless visitor registration services for the C-suite and VVIP guests
- Creating welcome packs for VVIP guest / visitors
- Plan and execute F&B during meetings and conferences with Server and Tea Ladies
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.

**Concierge Services**
- Act as the bridge to concierge services with local expertise and insider knowledge.
- Manage transportations request from visitors and employees.

**Conference Meeting Room Booking**
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events with team members within and beyond the office, that unite people and inject fun into the workplace.

**Experience**
- 3-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
- Managed high profile management team (e.g., C-suite & VVIPS)
- Prior experience to manage meeting room services is an advantage
- Diploma from an accredited institute

**Task Skills**
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
- Proactive mindset and ability to manage C-suite and VVIP personnel’s
- Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
- In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)

**Personal Skills**
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
- Good Grooming throughout the day to ensure professionalism