Customer Happiness Associate

Sunnystep is a home-grown footwear brand on a simple mission: help people move freely and happily. After a postpartum spine injury, our founder Ting turned pain into purpose and started Sunnystep with proprietary insoles and stable arch support that let you stand or walk all day - without pain. Sleek enough for work, casual outings, or travel, our shoes have earned a loyal following across Singapore and beyond.

We’re an innovation leader in consumer retail because we believe wellness starts from the feet. Great shoes support your body so you can move - and live - better. Our customers love our comfort-first designs and brand philosophy, fueling rapid growth at home and overseas. As pioneers in mobility and wellness-focused footwear, we’re raising the bar on product innovation & customer experience - and moving fast.

Ready to shape the future of movement? Send your resume to

today and let’s shape the future of movement - together.

Customer Happiness Associate
- Exciting news We are on a growing journey and building a stellar team
- At Sunnystep, we are not just building leaders - we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

**Why should you be part of Sunnystep’s success?**
- We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.
- We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.
- The **Customer Happiness Associate**plays a crucial role in fostering customer satisfaction and contributing to the overall success of the retail business.

**You will be -**- An advocate for Sunnystep products among customers, corporate clients, and retail partners; address their concerns and respond to their inquiries in a prompt manner- Responsible for addressing inquiries, monitoring complaints, and feedback through various channels of communication- Engaging with consumers in the product development process by channelling their feedback to the team, addressing product quality issues, and collecting new ideas for product development- Maintaining and regularly engaging with customer groups on social media and chat channels such as WhatsApp- Engaging with our online customers regularly with live-streaming activities on various e-commerce and social media platforms- Sending out newsletters regularly to our customer base; keeping customers informed about the new product launches and marketing activities- Planning and closely working with our retail partners with promotional activities and events- Organizing regular client engagement and appreciation events, both online and offline, adding value to our customers and keeping them engaged in our community- Sourcing and sending appreciation gifts to VIPs in our community

**We want to speak with you if you are / have -**- Passionate about customer service and experience- Excellent and positive service attitude- Hardworking and highly proactive- Excellence in critical thinking and analytical skills- Self-motivated, result-oriented, independent, and able to multi-task- A good team player with excellent interpersonal and communication skills- Able to work under stress and thrive in a fast-paced environment
- Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.