Account Solution Engineer

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience.

The Solutions Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers. To accomplish this, the Solutions Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

**Responsibilities**:

- Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Vietnamese and English.
- Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals
- Build trusted relationship with senior executives and key decision makers across Business and Technology
- Able to create the first level of Business Architecture and engage Business/ IT on it.
- To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value
- Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources
- To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives
- Present compelling Salesforce & partner solutions while supporting relationships with customers and partners
- Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
- Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
- Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
- Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
- Willing and able to travel about 25% - 40% of the time

**Skills/Experience Required**:

- Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Business case/value engineering experience to drive compelling points of view
- Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills
- Ability to work as part of a team to solve technical problems in a varied environment
- Translate these needs into a compelling vision and roadmap for our customers
- Translating/Presenting/Understanding the unique business requirements of customers within multiple industries
- Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to solve problems in varied, fast paced environments
- Inquisitive, practical and passionate about technology and sharing knowledge
- Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles
- Good at explaining ideas and finding ways to keep people’s attention.
- Knowledge of Salesforce will be an added advantage.
- Fluency in Vietnamese as this person will be working with clients in the Vietnam market.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace di