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Guest Relation

3 weeks ago

Singapore AM RECRUITMENT PTE. LTD. Full time

**1. Front Office & Desk**
- Extend a warm and professional welcome to each guest, addressing them by name for a personalized touch.
- Coordinate with Concierge for transportation arrangements as required.
- Escort guests to their rooms and facilitate in-room check-ins for a seamless arrival experience.
- Provide welcome refreshments and maintain awareness of room status changes.
- Process guest check-ins and check-outs efficiently using the computer system. Oversee the Club Lounge, ensuring guest comfort and safety, and perform opening and closing duties as needed.

**2. Housekeeping & Laundry**
- Extend a warm greeting to every guest and ensure their comfort throughout their stay.
- Verify the functionality of room appliances and conduct thorough cleaning of bathrooms including bathtub/hot tub/shower and furnishings.
- Manage uniform issuance and collection procedures efficiently.
- Collect laundry from guest rooms and deliver it promptly to ensure guest satisfaction.
- Maintain adequate supplies on cleaning carts
- Accurately report room statuses.

**Requirements**:

- Hold at least a Professional Certificate/NiTEC, Diploma, or equivalent qualification.
- Willingness to work on a rotating shift basis, including overnight and weekends.
- Passionate about the hospitality industry and dedicated to providing exceptional service.
- Possess excellent customer service and interpersonal skills.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)