Manager, Customer Success

**Position Title: Manager, Customer Success (Colocation)**

**Location: Singapore**

**Your role**

**What you’ll do**
- _An ambassador - You will be an advocate for our customers. collaborate and align across global functions with complete transparency_
- _A catalyst - You will spark initiatives of change, success, and consistency_
- _A driver - You will be a reliable driver. We are on it, and we own it with a sense of urgency_
- _Owner - You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability_
- _A difference maker to our Customers and our Stakeholders_
- _Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs_
- _Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management_
- _Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs._
- _Proficiency in following competencies_
- _Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management, Ensures accountability)_
- _Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)_
- _Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)_
- _Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)_
- _Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)_
- _and many more...._

**What you’ll need**
- _Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university_
- _5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field_
- _Strong Understanding of Data Center Ops (e.g. - Fire Safety, Mechanical, Electrical) and the ability understand customer needs_
- _Proficiency in Microsoft Office Suite_
- _Proficiency on any of the languages (Preferred but not required)_
- _Chinese_
- _Japanese_
- _Korean_
- _Familiarity with the following systems (Preferred but not required)_
- _SAP_
- _Yardi_
- _FNT_
- _DCIM_
- _Qualtrics_
- _Salesforce_
- _ServiceNow_
- _Microsoft BI_
- _Oracle_
- _Gainsight_

**A bit about us**

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

**A bit about our Digital team**

Our multilingual, proactive and technically minded Customer Service Center provides the vital 24/7 connection between our global customers and local engineers. From taking system requests from customers and allocating engineering tasks to monitoring the overall progress, we make sure our customers continuously receive the best service.

**What we can offer you**

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

**Our Compensation Philosophy**

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

**Notes**:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive cons