
Customer Service Officer
1 week ago
Job Description:
- Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
- Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
- Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
- Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
- Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.
**Requirements**:
- Good verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using ERP software and other relevant tools.
- Knowledge pf fresh flowers, floral industry, or horticulture is advantageous.
- Flexibility to work occasional weekends or extended hours during peak seasons.
Working days 5.5
Monday to Friday: 7am-4pm
Saturday: 7am-12pm
Pay: $2,300.00 - $2,400.00 per month
**Benefits**:
- Health insurance
Work Location: In person
-
Temp Customer Service Officer X40
2 weeks ago
Novena, Singapore ScienTec Consulting Full time $55,200 per yearNo interview required, gain valuable experience in a government bodyTraining Provided Location: Novena Working Hours: Mon to Fri, 8.30am to 5.30pm Contract: 3 months subject to extension Salary: $13.60 per hour Job Scope: Provide customer service support via email and phone calls, guiding users through the application process Promote and assist users in...
-
Customer Service and Admin Assistant
2 weeks ago
Novena, Singapore Voila Design Pte Ltd Full time**Customer service duties** 1. Contact and validate leads generated and assigned to the ID Sales team. 2. Arrange and coordinate photo shoots with photographers and homeowners for completed renovation projects. 3. Contact clients for post-renovation surveys and other concerns. Including managing of after sales service. 5. Provide quotation for...
-
Customer Service Associate
1 week ago
Novena, Singapore NOAH HEALTH PTE. LTD. Full time**Your Team** At Ordinary Folk, our mission is to revolutionize the way people access medical treatment. We’ve built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way — online and to your doorstep. Working with medical professionals in each country, who are armed with...
-
Novena, Singapore TDCX Full time $2,000 - $3,000 per yearDo you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top reasons to work here: Attractive remuneration, great perks,...
-
Customer Service Executive
5 days ago
Novena, Singapore Talent-Merge Pte Ltd Full timeResponsibilities - Supervising the daily operations of the customer service department - Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support). - Create, identify and qualify selling opportunities by maintaining regular...
-
Customer Service Executive
1 week ago
Novena, Singapore Talent-Merge Pte Ltd Full time**Responsibilities** - Supervising the daily operations of the customer service department - Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support). - Create, identify and qualify selling opportunities by maintaining...
-
Customer Service Operations Executive
2 weeks ago
Novena, Singapore Dt Global Freight (singapore) Pte. Ltd. Full timeJob description: - Responsible for establishing and managing relationships with customers in need of the firm’s freight transportation services - Maintain consistently positive interactions to nurture customer relationships - Take ownership of customer issues and follow-through till resolution - Understanding customer needs and requirements. - Ensure...
-
Customer Service Operations Executive
5 days ago
Novena, Singapore Dt Global Freight (singapore) Pte. Ltd. Full timeResponsible for establishing and managing relationships with customers in need of the firm’s freight transportation services - Maintain consistently positive interactions to nurture customer relationships - Take ownership of customer issues and follow-through till resolution - Understanding customer needs and requirements. - Ensure feedback and issues are...
-
Customer Service Operations Executive
2 weeks ago
Novena, Singapore DT Global Freight Full time $20,000 - $40,000 per yearResponsible for establishing and managing relationships with customers in need of the firm's freight transportation services - Maintain consistently positive interactions to nurture customer relationships - Take ownership of customer issues and follow-through till resolution - Understanding customer needs and requirements. - Ensure feedback and issues are...
-
Backend Customer Service Govt
2 weeks ago
Novena, Singapore BGC Group Pte Ltd Full time**Specialization**: Call Centre Support / Admin Assistant - **Job Type**: 6 Months Contract - **Working Location**: Novena MRT - **Working Hour**s: Monday - Friday, 8:30am - 5:00pm (NORMAL) - **Salary**: UPTO $2,200 per month **Key Responsibilities** - Able to guide step-by-step on customers e-filling procedures. - Providing advice on customers payment...