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Boutique Supervisor

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**MISSION AND RESPONSABILITIES**:
As a Guerlain Ambassador, you will be the primary representative of the brand, responsible for driving sales performance and upholding Guerlain's prestigious image. This role demands a high standard of service and leadership in managing boutique teams and operations.

**OPERATIONAL LEADERSHIP AND MANAGEMENT**:

- Support the Assistant Boutique Manager in aligning all activities with the vision and strategy set by the Local Market Retail Team
- Safety and Security: _
- Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers.
- Regularly review and update safety procedures in line with company policy and local regulations.
- Conduct briefing and training to keep the team prepared for emergency situations.
- Workflow Management: _
- Implement and monitor efficient workflows within the store to optimize operations and customer service.
- Ensure all team members are trained on and adhere to established operational procedures.
- Regularly assess and refine workflows to improve efficiency and effectiveness.
- Compliance and Standards: _
- Oversee all operations to ensure **full **compliance with company policies, legal standards, and local regulations.
- Conduct regular audits and checks to ensure **all **practices within the store meet compliance requirements.

**SALES LEADERSHIP & TARGET ACHIEVEMENT**
- Lead and motivate the team in achieving sales target, sales per transaction, setting high standard for sales excellence.
- Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size

**CUSTOMER EXPERIENCE**
- Act as a role model to the team, embodying the brand's values in all interactions with customers.
- Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.

**CLIENTELING**
- Client Relationship Support: _
- Assist in implementing client relationship management strategies to build and maintain strong client connections.
- Provide exemplary client service, showcasing an understanding of client preferences and needs.
- Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients.
- Event and Experience Assistance: _
- Aid in planning and organizing in-store events or exclusive experiences for clients, aligning with the Assistant Boutique Manager's vision.
- Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience.
- Gather client feedback post-events and share insights with the Assistant Boutique Manager for continuous improvement of client experiences.
- Feedback and Team Collaboration: _
- Collect and relay client feedback to the Assistant Boutique Manager, helping to refine service standards and client engagement strategies.
- Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience.

**TALENT MANAGEMENT**
- Provide coaching and mentoring to team members, fostering their professional growth.
- Develop and nurture talent within the team, preparing them for future roles.
- Responsible for training of new hires, evaluating staff performance and providing feedbacks to staff.

**FINANCIAL TARGETS**
- Motivate Beauty Consultants to meet individual and team financial targets.
- Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size

**MERCHANDISING**
- Inventory Management: _
- Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items.
- Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels.
- Work closely with the supply chain and procurement teams to forecast and plan for inventory needs.
- Product Launches and Promotions: _
- Lead the planning and execution of product launches and promotional events.
- Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service: _
- Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials.
- Visual Merchandising: _
- Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales.

**ADMINISTRATION**
- Sales Reporting and Analysis Support: _
- Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Assistant Boutique Manager.
- Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes.
- Commission Tracking: _

Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding.

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