Hotel Manager

5 days ago

Marine Parade Central, Singapore Worldwide Hotels Full time

**The Role**
The successful applicant shall be one who is adept in managing all facets of the Hotel’s daily operations and ensuring service levels are met in regard to the Front Office and Housekeeping functions.

This role will suit someone who demonstrates keen leadership and problem-solving skills, able to maintain a calm and professional demeanour while under pressure and ever ready to serve with a smile.

**Role & Responsibilities**:

- Hands-on management of the Hotel’s day-to-day operations.
- Be a WWH C.A.R.E.S Champion in ensuring the Hotel’s healthy and safety standards are met in accordance to the WWH C.A.R.E.S Promise to guests and associates.
- Be responsible for the handling of any crisis or emergency situations which may arise while on shift.
- Provide effective leadership and exemplary attitude in regards to ensuring Front Office operations are performed and carried out in a professional and positive manner.
- Timely and accurate planning of the work shift schedules taking into account staffs’ off days, Annual Leave days, manning requirements and other factors.
- Taking ownership of guests’ feedback and complaints, exercising sound decision making and flexibility to ensure guest satisfaction is met and exceeded.
- Handling any conflict situations in a professional manner to achieve the best possible outcome for all stakeholders involved.
- Protecting the integrity of the Hotel’s operations by being vigilant and alert in ensuring that no undesirable activities take place on our Hotel’s premises.
- Monitor and evaluate current operations procedures and suggest areas for improvement to the Management.
- Execute all reasonable work processes as instructed by the Company / General Manager from time to time towards the smooth management / operations of the Hotel.

**Requirements**:

- 2 year’s experience in a supervisory role within Hotel Front Desk operations in a small
- to medium-sized Hotel setting is essential.
- Diploma/Degree in Hospitality Management / Tourism studies is advantageous.
- Exceptional leadership and people management skills.
- Friendly, professional disposition and passionate about delivering exceptional levels of customer service.
- Confident and ability to deliver effective problem-solving while under pressure.
- IT savvy with the ability to handle our proprietary Property Management System.
- Willingness to perform night shift duties / work during the weekends & public holidays.

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