Housekeeping Supervisor

**About us**
At Hotel Indigo® and Holiday Inn Express our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo and Holiday Inn Express Singapore Katong way. That’s where you come in. When you’re part of both the Hotel brand you’re more than just a job title.

At Hotel Indigo and Holiday Inn Express we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

**Your day to day**

Join us as a Housekeeping Supervisor in Hotel Indigo Singapore Katong & Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

- Work with the Executive Housekeeper to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it
- Supervise and assign daily task to Room Attendants
- Utilizing the relevant housekeeping assigned technology and tools, responsible for taking calls from hotel guests and/or other departments and ensuring that their requests are handled as soon as possible by dispatching job orders to the respective colleagues / department.
- Maintains inventory and attendance records.
- Responsible for liaising with Front Office in blocking rooms for defects and maintenance work.
- Handle general housekeeping / facilities enquiries.
- Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.
- Generate various operational reports for the coordination of the Housekeeping and Engineering Department.
- To keep accurate records for laundry.
- Anticipate guest needs, handle guest enquires, and solve problems.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Maintain knowledge of special programs and events in the hotels in order to recognize and respond to guests needs.
- Carries the responsibilities of managing lost & found records.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
- Advocate of IHG way of clean and ensure team members are compliant in the standards
- Inspection of guest rooms and using Rizepoint to meet monthly targets

**What we need from you**
- Minimum Diploma or equivalent plus 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Communication skills are utilized a significant amount of time when interacting with others;
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English.
- Proficient in the use of Microsoft Office.
- Possesses organizational and training abilities

**What we offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Meal Allowance
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

Job Reference: EMEAA34905