Reservations Manager

**About us**
At **Hotel Indigo®** & **Holiday Inn Express® **our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo & Holiday Inn Express way. That’s where you come in. When you’re part of the Hotel Indigo & Holiday inn Express brand you’re more than just a job title.

At Hotel Indigo & Holiday Inn Express we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

**Your day to day**
Join us as a **Reservations Manager** **in **Hotel Indigo Singapore Katong & Holiday Inn Express Singapore Katong** You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:
Financial returns:

- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and IHG generally) products and services
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions

People:

- Work along with direct manager to participate in periodic trainings and keep upto date with the latest developments
- Ensure that IHG Code of conduct is followed at all times
- Reservation supervisor has to ensure correct guidance is given to the Reservation agents

Guest experience:

- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc.
- Maintain knowledge of special rates/ offers/ promotions

Responsible business:

- Manage “no show” reservations by investigation and recording of same
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested
- Demonstrate Awareness of H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What we need from you** Requirements for this role**:

- High School or vocational Certificate in Hotel Management, Business Administration, or related field, with 1 year’s related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and organizational and training abilities. Proficient in the use of computer.

**What we offer** In return for your hard work, you can look forward to a highly competitive salary and benefits package, including**
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

Job Reference: EMEAA36016