Institutional Operations Expert

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- Posted by

Luke Wang- Recruiter

Our client is a leading web3 firm that offers a cutting-edge, user-friendly solution that combines industry-leading security features with a powerful, intuitive interface in today's fast-paced digital economy, managing your cryptocurrency assets with security and ease. Their platform and wallet empower you to store, send, and receive a wide range of digital assets effortlessly. Built with advanced encryption protocols to protect your assets, giving you peace of mind in a constantly evolving market. They are presently expanding their business and looking for an experienced product manager to lead the product and design of the wallet function

We are seeking an institutional operations expert with deep institutional operations experience and exceptional strategic vision to lead the continued growth and innovation of our platform in the institutional client space. As an important member of the operations team, you will be responsible for formulating and executing institutional customer operation strategies, driving a significant increase in the number of institutional customers, transaction volume, and revenue, and continuously optimizing the institutional customer experience to enhance the platform's leading position in the institutional market.

**Responsibilities**
Strategic planning and execution:

- Develop and optimize institutional customer operation strategies to ensure that the strategies are consistent with the overall platform strategy.
- Monitor market trends and competitor dynamics and adjust operational strategies in a timely manner to maintain a competitive advantage.
- Promote the implementation of institutional customer operation projects to ensure the realization of project goals and results.

Institutional client management:

- Establish and maintain long-term cooperative relationships with institutional clients and provide customized solutions and quality services.
- Gain a deep understanding of institutional customer needs and pain points, provide solutions, and drive improvements to increase customer satisfaction and loyalty.
- Expand new institutional customers and increase the number of institutional customers and transaction volume.

Event planning and brand building:

- Plan and organize offline events and large-scale summits for institutional customers to enhance the platform's brand influence and visibility in the institutional market.
- Design and implement marketing campaigns exclusive to institutional clients to increase their participation and activity

Product optimization and innovation:

- Work closely with the product team to propose product optimization suggestions and innovative solutions for institutional customers.
- Track product implementation, ensure that product functions meet the needs of institutional customers, and improve institutional customers’ experience and satisfaction

**Requirements**:

- Work experience: Applicants with more than 5 years of experience in institutional customer operations or related work, and those who are familiar with digital currency transaction processes are preferred.
- Professional abilities: Have excellent strategic thinking and data analysis skills and be able to formulate and implement effective operational strategies.
- Communication skills: Have good communication skills and customer service awareness, and be able to establish and maintain long-term cooperative relationships with institutional clients

Data provided is for recruitment purposes only.
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**_Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment_**
- We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries._
- Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results._
- Our vision is _to help companies hire smarter and help job seekers get closer to their career aspirations._

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- ABOUT COMPANY
- Pinpoint Asia
- Hong Kong

25 Employees Information Technology

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment. We are a growing team of specialist tech recruiter...