Client Care Coordinator

2 days ago

Singapore EVERMEGA WELLNESS PTE. LTD. Full time

Are you a highly organised and customer-focused individual with a knack for creating a welcoming atmosphere? Do you thrive in a dynamic environment where you can make a tangible difference in people's lives? We are seeking a dedicated **Client Care Coordinator**to be the friendly face and efficient backbone of our leading Pain Management & Wellness clinic

In this pivotal role, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience from their initial inquiry to the completion of their sessions. If you are a proactive problem-solver with excellent communication skills and a passion for holistic well-being, we want to hear from you

**What You'll Do**:

- **Client Management**:Warmly greet and assist all clients, ensuring a positive and professional first impression.
- **Scheduling & Bookings**:Efficiently manage appointment schedules, bookings, and reschedules for various services and practitioners.
- **Billing & Payments**:Accurately handle billing, process payments, and manage client accounts.
- **Communication Hub**:Answer phone calls, respond to inquiries, and manage shop correspondence with clarity and empathy.
- **Service Introduction**:Confidently and gently introduce clients to our range of wellness solutions and additional services.
- **Presentation**:Maintain a tidy, organised, and welcoming front desk and reception area.

**What We're Looking For**:

- **Exceptional Communication**:Outstanding verbal communication skills to interact effectively with clients and team members.
- **Presentable & Professional**:A well-groomed and professional appearance, reflecting the high standards of our clinic.
- **Organisational Prowess**:Strong scheduling abilities, meticulous attention to detail, and a talent for keeping things orderly.
- **Discipline & Punctuality**:A reliable and disciplined approach to work, consistently arriving on time and managing tasks efficiently.
- **Customer-Centric Sales Acumen**:The ability to understand client needs and subtly promote relevant services to enhance their wellness journey.

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