Client Care Coordinator

1 week ago

Singapore beBeeClientCare Full time $4,500 - $5,500

Job Title: Client Care Coordinator

Role Summary:

The Client Care Coordinator will be responsible for overseeing care plan management and delivery for clients, partner organisations, in partnership with our Care Professionals and internal operations teams. This role requires a strong sense of ownership of client care experience and success.

Key Responsibilities:

  • Manage and oversee care schedules, proposals, and adjustment requests efficiently.
  • Collect client and care professional feedback to improve care experience.
  • Ensure client needs are reflected accurately on defined care plans and handle updates with care and sensitivity.
  • Follow up on visit fulfilment to ensure seamless care continuity.
  • Coordinate with clients, partners, and care professionals to provide the needed support.

Required Skills and Qualifications:

  • Communication and Organisational Skills:
    • Communicate clearly and empathetically with care clients.
    • Manage multiple tasks and cases efficiently with strong time management.
  • Problem-Solving and Conflict Resolution:
    • Identify issues quickly and find effective solutions.
    • Resolve conflicts and mediate to promote teamwork.
  • Attention to Detail:
    • Ensure accuracy in documentation and care plan updates.
  • Interpersonal and Advocacy Skills:
    • Build trust and collaborate effectively with clients and care professionals.
    • Advocate for client needs while negotiating compromises when necessary.
  • Technical Skills:
    • Use care management tools and report urgent technical issues affecting care plans.
  • Cultural Competence:
    • Respect and respond to diverse cultural backgrounds.
  • Resilience and Emotional Intelligence:
    • Manage stress and emotional challenges in care coordination.
  • Ownership and Teamwork:
    • Take responsibility for care plans and ensure positive outcomes.
    • Promote effective communication and teamwork among colleagues.
  • Flexibility and Adaptability:
    • Adjust to changes in workflow and procedures to meet updated guidelines.

Working Hours:

Commitment to a 5-day work week with flexibility for a rotating roster, including availability on weekends and public holidays.

Employment Details:

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitals and Health Care

Keyword: ClientCare

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