
Sales Manager
2 weeks ago
**Core Responsibilities**
- Develop measures to strengthen guest and/or customer portfolios
- Analyse competitor landscape and customer demand to identify sales opportunities
- Propose sales channels and network expansion plans
- Review sales performance and evaluate effectiveness of sales strategies to improve sales
- Qualify and develop sales leads
- Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation
- Manage sales channels to optimise sales
- Monitor customer acquisition programmes
- Handle escalated guests' and/or customers' enquiries and requests
- Develop consultative selling and upselling strategies to identify guests' and/or customers' needs and increase sales
- Review recommendations of products and services to match guests' and/or customers' needs
- Conduct hotel inspections for clients
- Prepare and present sales proposals and quotations
- Conduct negotiation of sales contracts
- Lead follow-up with customers to close sales
- Prepare customised sales contracts in accordance with agreed terms and conditions
- Collaborate with relevant departments to meet guests' and/or customers' requirements in the sales contracts
- Develop action plans for guests' and/or customers' requests that deviate from signed sales contracts
- Lead resolution of escalated guests' and/or customers' feedback and concerns
- Review guests' and/or customers' feedback to propose improvements to enhance product and service offerings
- Develop measures to enhance guest and/or customer retention and loyalty
- Prepare regular and ad-hoc sales-related reports for management reviews
- Support budget forecasting processes for the department
- Manage financial budgets in accordance with departmental work plans
- Guide staff in the conduct of sales engagements
**Requirements**:
- Diploma & above with at least 4 years of relevant experience preferably in hospitality industry
- Possess initiative, ability to multi task and work independently
- Pleasant disposition and a team player
- Proficient in MS Office and OPERA system
Pay: $4,000.00 - $5,500.00 per month
Work Location: In person
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