Indoor Sales Support Assistant

3 days ago

Singapore SEASTAR MARINE SUPPLY PTE. LTD. Full time

**Job Summary**:
The Indoor Sales Support Assistant provides essential support to the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth sales operations. This position requires a detail-oriented individual with strong organizational skills and the ability to collaborate effectively with both the sales team and customers.

**Key Responsibilities**:
**Sales Support**:

- Assist the sales team with preparing quotes, proposals, and presentations for clients.
- Process sales orders accurately and ensure they are completed in a timely manner.
- Prepare sales reports and assist in tracking sales performance.
- Maintain customer records and databases, ensuring they are up to date.
- Coordinate and follow up on customer orders and requests, ensuring they are processed promptly.

**Customer Interaction**:

- Provide excellent customer service by addressing concerns or issues related to products, orders, or billing.
- Assist in resolving customer complaints or issues, escalating to the appropriate team member when necessary.

**Administrative Support**:

- Maintain accurate records of sales transactions, customer information, and other relevant data.
- Assist in the preparation and organization of sales meetings, including scheduling, materials, and presentations.
- Process invoices and support the accounts team with billing inquiries.
- Support the sales team in organizing product demonstrations, events, or trade shows if applicable.

**Inventory Management**:

- Keep track of product availability and stock levels, ensuring sales teams are informed about inventory status.
- Coordinate with the warehouse or inventory team to ensure timely product delivery and shipments.

**Sales Operations Coordination**:

- Provide administrative support to the sales team, helping to maintain a smooth workflow within the sales department.
- Assist in creating and maintaining sales documentation, contracts, and agreements.
- Monitor sales pipeline and provide timely updates to the sales team about pending deals or opportunities.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree in business, marketing, or a related field is a plus).
- Previous experience in sales support, customer service, or administrative roles is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Familiarity with sales processes and basic understanding of product offerings.
- Strong organizational skills and ability to multitask.

**Skills**:

- Excellent communication skills (both written and verbal) for interacting with customers and team members.
- Strong attention to detail and accuracy in handling orders and maintaining records.
- Ability to work independently and as part of a team.
- Strong time management skills and the ability to prioritize tasks effectively.
- Problem-solving skills and the ability to handle customer inquiries or issues professionally.

**Work Environment**:

- Office-based environment, with occasional interaction with customers or clients in person.
- Regular business hours, with flexibility depending on the needs of the sales team.

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