
System Service Engineer
1 week ago
**IT Hardware Industry, Security System**:
- **Basic + Transport Allowance + Mobile Reimbursement**:
- **Working Location**:
- **Need support rotating shift and standby for night shift**:
- **Experience with Security Industry**
**Responsibilities**:
- Work with customer service representatives to efficiently solve customers' security system issues.
- Provide support and maintenance services, including routine maintenance, troubleshooting, upgrades, and systems training.
- Maintain strong customer relationships and renew maintenance contracts as needed.
- Ensure prompt and efficient responses to service requests following company standards.
- Troubleshoot and follow up on technical issues until resolution.
- Handle service issues after project handover.
**Requirements**:
- Minimum Diploma in Electronic, Computer, Automation, or Mechanical Engineering.
- Experience in the security industry with knowledge of access control, video surveillance, and alarm systems preferred.
- Basic IT knowledge in hardware, networks, and databases.
EA License No: 15C7752
EA Reg. No: R22107644 | Tan He Min (Astrid)
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