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Application Support

2 weeks ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Position: Application Support Analyst**

**Employment Type: Perm**

**Location: Changi Business Park**

**Shift: 8 hour shifts between 6am to 11pm to support Australia and New Delhi.
Chartered Transport available: Bukit Panjang, Jurong East, Yishun, Sengkang

Taxi reimbursement available for certain shifts.

**Responsibilities**
- Incident and Problem Management
- Timely response to production issues, inquiry and service request.
- Troubleshoot the incidents and lead in incident recovery, communication and resolutions in production environment.
- Provide quick workarounds or contingency options during time-critical incidents and prioritize on business recovery.
- Timely escalation to Management for potential critical issues (bad news first approach)
- Quickly identify relevant teams for the incident, communicate and engage for recovery.
- Conduct RCA, create action plan and track to closure.
- Proactively assess past production issues and identify patterns and repeated causes and prioritize the resolutions, and any possible actions to stabilize the Production Environment. (Continuous service Improvement).
- Create Incidents and Problem Dashboards for management and teams and track critical actions.
- Properly document production resolutions and workarounds for future reference.
- Change Management
- Constantly provide feedback to Change Teams to improve production stability.
- Security & Compliance
- Closely track potential security risks and vulnerabilities on production environment for the systems in scope.
- Certify the production system for newer OS patches on a regular basis.
- Business Continuity Plan (BCP)
- Coordinate with relevant teams and facilitate execution on yearly BCP drills.
- Maintenance & Renewal
- Proactively track and execute any renewal activity (cert key renewal, maintenance contract renewal, etc) managed by PST
- Perform periodic maintenance activity such as log housekeeping, system data archiving.
- Project and Other Tasks
- Support any other ad-hoc tasks as assigned on behalf of the team.

**Job Requirements**
- Bachelor’s degree with min. 5 years of work experience in a bank/FI.
- Experience in Payment Systems - Domestic, Cross-border or Real-Time payments.
- Knowledge in IT Service Management (ITSM).
- Experience in developing and maintaining accurate technical and user documentation.
- Excellent communication, interpersonal and presentation skills.
- Possess strong analytical skill and high attention to details.
- Ability to work in dynamic and multi-cultural environment.
- Ability to work independently and in teams.

**Tangspac Consulting Pte Ltd**

EA Personnel Name: Olsem Stefanus Emmanuel

EA License: 07C3635 | EA Registration: R2094432