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Trading Voice

2 weeks ago

Singapore amaris Full time

Job description
RESPONSIBILITIES
Management and monitoring of the Trading Voice & Recording infrastructure.
Perform ready for business checks.

**Trading Voice Systems support**:
IPC Unigy

**Voice Recording Systems support**:
Nice Trading Recording (NTR)
Nice Fusion
Verint Verba
Troubleshooting any Trading Voice & Recording related issues
Collect metrics for Third Line escalation.
Create reports for Trading Voice Recording Operations and Senior Management teams.
Create reports for Voice Recording Operations and Compliance/Litigation teams.
Adhere to Internal Controls and procedures.
Ensure deadlines and SLA are met.
Collaborate with members of the NOC Team to ensure a continuous effort in resolving issues and knowledge sharing.

**REQUIREMENTS**:
Technical and Behavioral Competencies required

5+ Years’ experience in a similar Trading Voice Support Role.

**In depth knowledge of Trading Voice Systems**:
IPC UNIGY Version 4 (Valid Certification required)

**In depth knowledge of Voice Recording Systems**:
NICE NTR
NICE FUSION
VERINT VERBA
In-Depth knowledge of Private wires and Hoot Networks.
Professional experience, documenting, planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Excellent problem-solving skills.
Excellent customer-service and interpersonal skills.
Excellent communication skills.
Ability to prioritize along with good time management skills.
Ability to collect and analyse Systems Trace Logs.
Ability to work as part of a Global team.
Desire to learn and adapt to new technology skillsets.
CCNA and/or CCNA Voice Certifications

Nice to have

Knowledge of Cisco UCM, Skype for Business and Symphony.
Knowledge of SBC (Oracle)
Call Logging Systems.
Experience with NAS and SAN systems.
Knowledge of SQL Server and Microsoft Excel.
EQUAL OPPORTUNITY

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you