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Intern, Product Management, Usage

2 weeks ago

Singapore Workato Full time

**About Workato**:
**Why join us?**:
Ultimately, Workato believes in fostering a **flexible, trust-oriented culture that empowers everyone to take full ownership of their roles**. We are driven by **innovation**and looking for** team players**who want to actively build our company.

But, we also believe in **balancing productivity with self-care**. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Also, feel free to check out why:

- Business Insider named us an "enterprise startup to bet your career on"
- Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers

**Responsibilities**:
We are looking for a talented **Product Management Intern** to join our growing team (**Usage & Adoption**). In this role, you will help design in-product experiences to drive discovery and adoption of Workato's features. This includes creating engaging content for feature discovery, in-context user guides, and helping users discover Workato's powerful suites of capabilities, progressing from novice to expert.

**You will also be responsible for**:

- Design and iterate in-product campaigns and user experiences that drive feature discovery and adoption.
- Craft copy and design user flows that are intuitive, visually appealing, and aligned with Workato's positioning
- Test, experiment, and optimize guides to enhance the user journey and learning experience.
- Monitor user behavior, capture insights, and analyze segments to refine key user milestones.
- Present data-driven insights to influence future product and user engagement strategies.
- Support user growth through increased engagement and feature adoption by creating tailored experiences for diverse user segments.
- Assisting with internal product education initiatives and content-driven campaigns, including organizing sessions, preparing content, and tracking outcomes.

**Requirements**:
**Qualifications / Experience / Technical Skills**:

- Foundations in Web Development (HTML, Javascript, CSS)
- Basic knowledge in SQL
- Basic knowledge of Automation and Integration
- Familiarity with UI/UX principles
- Strong copywriting**skills to craft concise, engaging, and clear messaging for user experiences.

**Soft Skills / Personal Characteristics**:

- Ability to articulate a vision or direction for each piece, and come with ideas based on the brief given
- Excellent communication skills and strong ability to collaborate with others throughout the company, sometimes across international time zones
- Able to work independently and efficiently to hit short deadlines
- Strong organizational skills and attention to detail to juggle multiple projects simultaneously
- Thoughtful team player, a quick learner, and have a "can do" attitude with a growth mindset