Head of Business Operations, Google Customer
1 week ago
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 6 years of experience with an advanced degree.
- 4 years of experience working with executive stakeholders.
- 2 years of experience in people management.
**Preferred qualifications**:
- MBA degree or equivalent practical experience.
- Knowledge of Google Ads products, Sales teams, and/or service operations.
- Ability to work in a fast-paced constantly evolving team environment.
- Ability to influence, communicate and drive change with multiple stakeholders at all levels.
- Ability to work on complex ambiguous topics and turn them into stories that influence an audience.
- Excellent communication, presentation, and development skills.
**About the job**:
The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
In this role, you will manage and lead a team of StratOps professionals. You will partner with executive stakeholders across the business and around the world to ensure the smooth execution/implementation of the business operations through the global app development ecosystem.
When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
**Responsibilities**:
- Coordinate on business planning with relevant stakeholders spread across all regions, help drive executive reviews including Quarterly Business Reviews (QBRs) and content for townhalls.
- Drive partnership with executive Sales, Regional Sales Strategy and Operations (RSO), Sales Finance, Product and Sales Activation, Marketing, gTech and other stakeholder teams to help drive smooth business operations.
- Hire, manage, coach and develop a team of Strategy and Operations Analysts, to deliver against strategic business goals and operational priorities.
- Lead hypotheses and analysis behind drivers and root causes, recommend and prioritize initiatives based on findings.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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