Bank Operation

3 days ago

Singapore RMA CONTRACTS PTE. LTD. Full time

Process fulfilment of requests through retrieval of information & updates in Bank’s operating systems within specified Service Standard, timely and accurately
- Process requests on Account Maintenance/Updates on customer’s accounts.
- Highlight on operational issues and provide timely escalation to management
- Identify operational risks and implement measures to address/mitigate the risk
- Participate in process improvement in providing ideas/initiatives in digitization and automation
- Establish and maintain effective relationship & partnership with key internal & external stakeholders
- Work closely with various stakeholders in daily activities, understand process frictions and recommend ideas to achieve Design-For-No-Ops strategy
- Liaise and assisting SPF/LEA agency with retrieval of bank information/documents
- Contribute to updates of Process Risk Maps & Standard Operating Procedures
- Timely escalation of any ops/system issue to Team Lead
- Any other ad-hoc assignments from Team Leader to improve the team’s performance

**Requirements**:

- Diploma, A Level or equivalent
- Training will be provided for those without related working experience
- Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint
- High level accuracy level, well-organized
- Knowledge of the bank’s core operating systems and control standards is advantage
- Meticulous, with an eye for details, team player and can do attitude
- Good communication skills verbally and written

**Others**
- Working Hours: Mon - Fri (8.30AM - 6PM)
- Working location: West(Gateway)
- Looking for immediate joiner at the end of October till Dec 2024; potential extension to 2025 based on performance

**To apply**:
RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

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