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Product Support Manager

2 weeks ago

Singapore Zoll Medical Corporation Full time

This position reports to the Director of Marketing, Strategy and Partnerships, ALS, APAC. We are looking for an innovative, strategic, results-oriented marketer who will be responsible for regional product marketing for a fast-paced business. This role requires a dynamic, well-rounded marketer with a deep understanding of doing business in solutions selling and new ways of business models. In this role, you will be responsible for managing the product lifecycle from launching to execution, ensuring the product and its associated marketing materials meets customer needs, aligns with company strategy, and delivers value.
At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

**Essential Functions**

**Product Management and Strategy**
- Work with Global product manager to manage product life cycle management of ALS products for APAC
- Provide expertise in ZOLL ALS products, staying fluent in the state clinical practice and various product use cases.
- Act as the primary point of contact for product-related inquiries and issues.
- Be the point of contact for competitive products; building up our knowledge bank and on a strategy for a solution to manage competition
- Work proactively and collaboratively with all stakeholders throughout the business to communicate market needs and global strategies for ALS products.
- Provide regular updates on product status, key metrics, and strategic initiatives.
- Conduct detailed analyses of product & market trends, competitive activity and clinical advances. Ensure that these requirements are provided at a timely manner to Global Product Management for development of product strategies and development efforts to meet APAC market needs & strategies

**Other APAC Product Support Needs**:

- Management of price books with accuracy and making recommendations to changes as and when required including optimal discount schedules
- Work collaboratively with training and deployment to ensure that they received the most up-to-date product changes and marketing messaging to be delivered
- Management of integration matters on new products onto existing portfolio if any
- Monitor industry developments and integrate relevant innovations into the product strategy.
- Support development of annual sales meeting strategies, messaging, collateral, and training effort
- Other duties as assigned to support the growth of the marketing team overall. This can include, but is not limited to, development of new programs, presentations/lectures and assisting local clinical teams.
- 30-40% travel expected

**Skill Requirements**
- Demonstrated written and oral communications skills including strong presentation skills.
- Enjoys interacting and develop solid working relationships with management, staff and peers
- Understanding of product marketing and life cycle management
- Ability to think strategically and translate market insights into actionable plans.
- Technically savvy with electronic media and computer skills.
- A high degree of personal motivation and drive to achieve personal and professional goals.
- Ability to work effectively as a team member to achieve organization goals.
- Ability to utilize business mathematics to figure percentages, prepare financial and sales information.
- A high degree of personal organization skills, including the ability to record and report information and to document work performed.
- Ability to work independently with a minimum of supervision.

**Required/Preferred Education and Experience**
- Bachelor’s degree required with about 6 years of working experience including a minimum of 3 years’ experience in regional marketing with preference given to the medical device marketing
- Team player with strong initiatives on problem solving skills
- Display positive, entrepreneurial spirit and is trustworthy and accountable
- Approachable and enthusiastic individual
- Flexible and adaptable to changing environment and needs
- Good Planning and organizational skills

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join u