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Customer Care

2 weeks ago

Bukit Merah, Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

**Customer Care Ops**
- Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
- Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
- Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
- Measure and monitor customer satisfaction for escalated cases
- Coordination of regular meeting with stakeholders
- Assist to investigate and monitor status of key cases to ensure customer satisfaction.
- Engage with internal stakeholders on review of programme improvements for better customer experience

**Others / Adhoc Duties**
- You may be assigned to other adhoc duties by the department. This may include supporting other admin work.

**Job Type**: Contract
Contract length: 6 months

Pay: $13.00 - $17.00 per hour

Expected hours: 42 per week

Schedule:

- Monday to Friday

Work Location: In person