Coe QA- Risk Operation

2 weeks ago

Singapore Binance Full time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

**Responsibilities**:

- Responsible for supervising and controlling the quality of agents' chat and daily operational work
- Formulate and improve the service quality of Risk personnel specification according to business requirements
- Complete quality inspection according to the QA standard for both online and offline business
- Utilize data for value-added analysis and reporting on operations and risk domains
- Provide findings and recommendations for execution by operational teams and executives
- Conduct training for team members to maximize their understanding of our SOP and Quality Standards
- Work closely with other QA team members to do regular calibration to improve our QA ability and current QA standards
- Participate in a fast-paced industry and organization where time to market is critical
- Willing to work alternative hours (e.g., evenings) to connect with teams based in different jurisdictions

**Requirements**:

- At least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
- Preferable with more than 2 years of working experience in the related field is required for this position
- Excellent understanding of KYC / Fraud / Risk operationSound knowledge of customer satisfaction and quality programs etc
- Organizational and time management skillsEffective facilitation skills in meetings/presentations
- Excellent verbal and written communication skills in English and the language of supporting market A passion for Emerging Technologies related to Blockchain

**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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