Associate, Client Documentation COE

Job ID: 40210

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Fixed Term Worker

Work style: Hybrid Working

Opening date: 18 Sept 2025

Job Summary

• Support in all administrative requirements in relation to Strategic Negotiations / Global transactions / Client Documentation execution.
• Support Client Doc COE on activities relating to archive retrievals, documentation comparisons, SSDM production, consolidating and procuring relevant approvals for transaction and bespoke versions for Clients.
• Manage daily escalation sessions to ensure all client negotiation impasses are effectively resolved with the appropriate stakeholders and report needless impasses.
• Support Client Doc COE on any project, logistic, implementation, process involvements for Client alignment across the region, in terms of TAT, productivity and process improvements.
• Maintenance of all Client Doc COE trackers / Data reports, etc.
• Support in the maintenance of the GS negotiation "Play Book"

Key Responsibilities

Strategy

• Support an evolving and scalable fit for purpose, client focussed, best in class Client Documentation Centre of Excellence transactional execution and support model. Delivering client differentiating value add, by aligning its priorities with those of the business segments and countries, whilst adhering to good governance and control standards.
• Support a globally consistent, end to end best in market transactional process model, maintaining high standards, controls, and valued behaviours. Identify key processes for further client alignment.
• Support and be a part of a responsive, autonomous and focussed Client Doc COE team which supports CCIB, proactively leading by example on high value / strategic negotiations, enabling GS teams to meet their respective sales and growth targets.

Business

• Support and continuously evolve the institutionalisation of the GS execution and support model, leveraging off the previous GS initiatives, ensuring that client documentation becomes a positive differentiator for SCB, ensuring all stakeholders align with this model, promoting a collaborative positive end state mindset.
• Support Client Doc COE and highest profile strategic negotiations, demonstrating seamless and effective integrated execution for GS clients, creating positive client relationships and setting strong foundations for repeat business / growing the relationship enabling GS teams to meet their respective sales and growth targets.
• Support escalation sessions to ensure ALL GS client negotiation impasses are effectively resolved with the appropriate stakeholders and record and remedy needless impasses to avoid repetition of the same.

Processes

• Support to continuously improve productivity and efficiency of COE by collating, reviewing and acting upon client / business feedback from Review Meetings between Business Teams and Hub or Country operating teams, to enhance and maintain the optimum Client Template Management and Control Operating Model.

Risk Management

• Support in implementation and compliance with the OR Framework across Client Doc COE templates, transactions and processes Support Operational Risk Framework. Assist on transaction specific reviews as needed.
• Support and proactively manage risks and establish/ monitor controls, to improve the overall state of the risk management and transactional operating framework
• Support remediation and the enhancement of associated transactional operational controls, to ensure policies, capability, process, and templates are brought up to and remain best in class.

Governance

• Support in the delivery of effective governance for Client Doc COE, adhering to applicable internal policies and external laws and regulations
• Support in the adherence to regulatory requirements, best practices, and a state of ever readiness for audit and regulatory reviews, with respect to Client Doc COE responsibilities.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Client Management Teams
• CCIB and COO teams
• Region and Country Heads
• GS Business
• CCIB Finance
• CCIB HR
• Client Lifecycle Design Management Teams

• Regional and country COO/ CEO/ CIO teams

• GBS Hubs / Heads

• CORC / GB, CB & CL PGC secretariat
• CIB RC / CB Regional / CB MT members
• Legal team, in countries, Region and Group
• Credit and Risk teams, in countries, Region and Group
• Client Managers and Credit Analysts
• FCC
• GIA
• Product partners:FM, Cash/Channels/Trade

External

• Clients
• Regulators and other policy makers
• Law Firms
• Third Party Service providers
• External auditors
• Industry forums

Other Responsibilities

• Embedding the Group's brand and valued behaviours
• Effecting positive change together, installing a culture of how can I help, continually improving and simplifying the COE operating model for the long term and always focussing on our clients internal and external.
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Contract Duration - 12 months.
• Diploma in Banking, Business Management, or any related courses and above
• 2 plus years of working experience, with prior work experience in banking industry as an added advantage.
• Good product knowledge: the processes and procedures
• Technical proficiency: MS Word, MS Excel, MS PowerPoint
• Ability to pay close attention to details
• Ability to multitask and manage priorities under tight timelines
• Ability to collaborate and work dynamically across group, region, country, business and product stakeholders
• Self-initiated, avid learner and independent worker who is keen on value adding and contributing to Team's growth.

Role Specific Technical Competencies

• Commercial Law / Contract Law
• Products and Processes
• Business Acumen
• Regulatory Reporting and Filing
• Risk Management Operational
• Project Management
• Data Management/ Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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