Cs Operations Representative

5 days ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative. The primary role of the incumbent at the Internal Processing Center (IPC) is to provide centralized order entry processing and back-office support to Sales Administration (SADM) teams globally.
【 What you will be doing 】
- Check and ensure order packages pass the Order Acceptance policy and is compliant with the company's approval matrixes, policies and guidelines. Perform validation to ensure all required documents & approvals are in place. Missing, incomplete documentations and non-compliance issues are surfaced and clarified with order owner (Customer Admin) for timely resolution.
- Complete the transaction in Oracle adhering to procedures in accordance with different order types (Trade, Prebuild, Demo/Fixed Asset resale, Credit & Rebill etc), revenue recognition coding, payment term, tax, factory warehouse, invoicing and customer acceptance timing. All clean orders are to be booked accurately within 1 workday turnaround time.
- Collaborate with Oracle superuser, Functional Process Engineer and Knowledge Engineers to manage and resolve Oracle and configuration issues during order processing.
- Engage Credit Analyst to review orders placed on Credit Check Hold due to customer credit profile and status at the point of order booking.
- Timely creation of CM PO to Outsourced Manufacturer for trade and demo/internal order.
- Complete documentation timely in both Oracle attachment and eFile archiving for orders processed.
- Work on Operational and SOX Control reports weekly to identify gaps of non-compliance with financial and audit requirement for corrective action.
- Stay current with the company's approval matrixes, policies, processes, guidelines, principles and standards.
- Improve shipment execution lead-time to orders managed by America SADM team by providing shipping documents to Factory Order Management (FOM) for shipment arrangement to customers.
- Support all month-end order booking and activities.
- Share the workload and assist other team members when the work volume is high.
- Participate in ad-hoc projects and assignments for the improvement of operational efficiency.
- **
Requirement**:

- 【 What they are looking for 】
- Bachelor’s Degree in Business, Accounting or Finance (or equivalent area of study)
- Min 2 years of relevant working experience
- Oracle experience, preferably in order management
- Ability to think from a global viewpoint and big-picture mindset
- Demonstrated integrity, maturity, professionalism, high-value trait
- Effective communication skills, both verbal and written
- Ability to work well within the team and with cross-functional team members globally
- Meticulous, thorough and pay attention to details
- Desire to learn and build an impeccable standard of excellence
- Ability to deliver high standard quality work and meet tight turnaround time expectation
- Good attendance record, self-disciplined in time management and flexible in supporting business partners around the globe in different time zone
- Requirement to work during some of the holidays in Singapore to support global operations (Taiwan, China, Korea, Japan, Europe, USA). Replacement leave in lieu will be compensated.
- ** Working Hour**: 8:30 ~ 17:30
- ** Benefit**:

- 【 What they are offering 】
- AWS
- Global Bonus (Depending on Company & Individual performance)
- Annual Leave: 14 Days
- Medical Leave

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