Patient Services Associate

1 day ago


Novena, Singapore Dover Park Hospice Full time

Reporting to Team Lead, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care services.

**Responsibilities**:

- Oversee and process patient referrals
- Manage patient admissions
- Support means testing and social support services
- Offer financial counselling to patients and their next of kin
- Coordinate discharge and billing procedures
- Submit claims for Medisave and Medishield
- Respond to inquiries regarding billing, deposits, and means testing
- Collaborate with auditors during means testing and financial counselling audits
- Perform any additional tasks assigned by the supervisor

**Requirements**:

- GCE 'O' level/Diploma in Business Administration or relevant field
- Minimum 3 years’ working experience in healthcare industry
- Mature, dynamic and self-motivated with the ability to work with little supervision
- Possess good communication and interpersonal skills



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