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Customer Support Executive

3 weeks ago

Singapore WHIPPER TENNIS ACADEMY LLP Full time

We are looking for a Customer Support Executive to manage & offer excellent customer service and after-sales support. You will create policies and procedures.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a track record of successful customer service and management skills.

**Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**Requirements**:

- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Friendly & outspoken character
- To be patience in handling with angry clients