Assignment Management Consultant

2 weeks ago

Singapore Sterling Lexicon Full time

**Purpose**:
To ensure the smooth and profitable coordination of initiations from initial enquiry to closing. Ensuring high levels of customer service, including excellent support and communication between all parties

**Responsibilities**:

- File Management_

To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations

To take detailed client briefs/needs analysis

To learn and administer clients policies.

To develop relationship with clients, assignees and their families

To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours

To highlight to the manager any cost overruns and act accordingly

To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken

To look for opportunities to cross sell Sterling Lexicon’s services.
- Client Liaison_

To keep client closely informed of progress of programme.

To ensure complete satisfaction from our clients.

To occasionally support relevant Manager or CSM at client meetings

To update all client documentation upon receipt of new information

To keep Helix updated and ensure all notes screen are completed for the client to view.

To ensure all data in Helix is correct so clients can run reports via the extranet.
- Team_

To work effectively within Sterling by providing support, where required, to all members of the Organisation

To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)

To assist team members on management of assignee files and provide day-to-day holiday and team support

To update documentation when requested by team members
- Skills & experience_

Previous experience in relocation/assignment management is necessary

Excellent verbal & numerical reasoning

Can do attitude -Positive and personable

Resilient under stress

Passionate about providing good customer service

Technical competence in a European Language would be useful

Schedule:

- Monday to Friday

**Experience**:

- Relocation/assignment management: 2 years (required)

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