IT Operations Specialist
2 weeks ago
We're a Singapore based software consulting firm looking for an IT Operations Specialist who will be a key contributor to our IT and security outcomes, alongside improving employee experiences within the Company.
Key Responsibilities
Troubleshooting and resolving TSP staff’s IT challenges (hardware - laptops; software - access to VPN, access to different internal websites etc)
Monitor and maintain the security of our data, networks, VPN and IT hardware
Assist in set up of new PCs and install and manage software on PCs (local and remote)
Identifying opportunities for improvement and implementing strategic solutions in a reasonable timeframe. This will involve liaising with third party vendors and IT service providers
Maintenance of system licenses, warranties and any other support agreements.
Development and maintenance of IT documentation including Asset management and tracking, BCP plans
Organise and implement training for TSP Staff during onboarding (general security best practices, how-tos for usage of software/hardware)
Strong ability to adapt to a rapidly growing business environment (we expect to double in size in the next 12 months).
**Requirements**:
A diploma or undergraduate degree in ICT, computer science or related fields
Meticulous attention to detail
Ability to work independently and importantly, move projects to completion.
Familiarity with modern development processes and tools (we’re primarily a software development shop - and familiarity with tools we use is a definite plus)
The following aren’t requirements but would definitely be considered advantageous.
Familiarity with Active Directory, Windows Desktop Administration, Networking.
Familiarity with Microsoft 365 - editing access rights policies and implementing controls.
IT security certifications (or experience in IT Sec Ops space) is a plus.
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