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Risk Operations Leader
2 weeks ago
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This role is part of the Global Payments Risk team, responsible for Fraud Prevention and Risk Operations (incl. chargeback management).
**Responsibilities**:
- Drive and manage the risk operations team's performance and productivity
- Develop standard operating procedures for risk related customer escalations
- Perform investigations to identify fraud/credit related patterns and resolve escalated issues from the team taking into consideration risk versus customer impact
- Keep current on various risk trends that might affect the payment industry
- Instill a positive risk culture in the company and provide customised training
- Support the risk team in various initiatives and ad hoc projects as required
- 5+ years of experience in risk operations (fraud and/or chargeback in addition to customer escalation)
- Strong understanding of the payment technology industry
- People manager passionate about mentoring your team
- Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
- Confident communicator with the ability to interact at all levels, including working closely with cross functional teams
- Aptitude to identify new ways to approach risk management
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
