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Client Onboarding Manager

3 weeks ago


Singapore Evolution Recruitment Solutions Full time

**About this role**:
**Client Onboarding Manager **(Permanent)***

My client is looking for a customer-obsessed individual with experience in client servicing in the Financial Services industry. If you are keen to join a high-performing team that is disrupting and innovating the Financial Services industry through blockchain technology, we’d love to speak to you.

**Responsibilities**
- Act as the primary contact for clients during the onboarding process, including document collection, verification, and addressing client inquiries and issues.
- Deliver excellent customer service and ensure clients have a smooth onboarding experience.
- Coordinate with various departments, such as operations, IT, and compliance, to prioritize tasks and effectively communicate with clients.
- Facilitate connectivity between the exchange and clients’ institutions and proactively seek ways to enhance the onboarding process based on client feedback.

**Qualifications And Experience**
- Degree is preferred
- Understanding of exchange protocols (FIX, Binary) will be an advantage
- Proven track record of providing exceptional customer service and support in the Financial Services industry
- Strong organisational and time-management skills
- Good communication skills
- Meticulous and attentive to details
- Ability to work independently and as part of a team

Please contact Sidhesh Pillai (Reg No. ) at Evolution Recruitment Solutions Pte Ltd (Licence no. 16S8383)