Client Onboarding Manager

6 days ago


Singapore TMF Group Full time

**About TMF Group**

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance - whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

**Job Purpose**

To gatekeep the client experience when onboarding new clients to TMF. This role is designed to ensure all of our customers follow a structured, logical, well communicated and managed onboarding process. The role has a market wide scope.

**Key responsibilities**
- Gatekeeper of an excellent client experience during the onboarding stage
- Oversight of all client on-boarding activities end-to-end (including standard, low complexity and complex deals).
- Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
- To lead the implementation of new clients in line with project management methodologies
- Serve as single point of contact for the client and/or internal functional partners, responsible for the coordination and successful end-to-end delivery of projects.
- To coordinate the work with multiple parties such as: sales, technology, delivery, risk and compliance, Legal and other teams
- Closely manage the expectations of the client organization.
- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.
- Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
- Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and best practices.
- Lead meetings and coordinate activities of the cross-organizational implementation teams
- Responsible for supporting the preparation of request for proposal (RFP) responses; actively participate in prospective client presentations and demos
- Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
- Daily monitor and update of CRM data to ensure dashboards & trackers are reflective of Onboarding process indicators with accuracy

**Required Skills**:

- Proven customer service skills.
- Excellent communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
- Proficiency to communicate in local language and English language. Excellent written and verbal communication skills.
- 5-8 years of client facing working experience
- Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.
- Self-starter and ability to take initiative in driving projects forward.
- Excellent organizational and planning skills.
- Negotiation and decision making/problem solving skills.
- Ability to work under high-volume workload and prioritize in an effective manner.

**Preferred Skills**
- University graduate
- Project Management Certification by a reputable organization (PMI is preferred)
- Excellent Leadership skills: ability to promote team building and develop partnerships with other teams.

**What’s in it for you?**
- Our offices are easily accessible by public transportation (LRT & Monorail)
- Flexible working arrangements
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities so you can take your career further within TMF

**Want to know more about a career at TMF group? Watch this video**:



  • Singapore OSL (BC Technology Group) Full time

    OSL is the world's first SFC-licensed and Big-4 audited digital asset trading platform for institutions and professional investors ; A member of BC Technology Group Limited (stock code: 863 HK). The company offers OTC, iRFQ and electronic trading services giving traders access to the world's deepest liquidity pools, digital asset borrowing and lending, as...


  • Singapore Newtone Consulting Full time

    Posted by - Guoyi Zhang- Director We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation...


  • Singapore NEW TONE CONSULTING PTE. LTD. Full time

    We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and regulatory requirements are...

  • Client Onboarding

    2 weeks ago


    Singapore LINNOVATE PARTNERS AFS PTE. LTD. Full time

    The Time for CHANGE is Now! - Linnovate Partners is a premium asset servicing firm, blending technology with industry expertise to deliver transformational experience to clients. We are dedicated to helping investors and investees to unlock investment value, and to streamlining various processes through automation, from administration to reporting to...


  • Singapore Newtone Consulting Full time

    **Key Responsibilities**: - Manage the full client onboarding process, from initial contact to account activation. - Collect, review, and verify all necessary client documentation and information. - Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) regulations. - Liaise with internal teams such as...


  • Singapore SBI DIGITAL MARKETS PTE. LTD. Full time

    **Position Overview** You would work closely with the Chief Operating Officer & Onboarding/KYC Team, acting as the central point of contact to consolidate the end-to-end business requirements associated with onboarding clients, lead the due diligence and approval processes, while continually improving their effectiveness and efficiency. **Principal Duties...


  • Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    **Client Onboarding specialist positions currently open** This is a role that requires you to work smartly alongside both machines and people to support the sales team with the entire end-to-end Client Onboarding activity. Broadly, the role includes standard client due diligence, enhanced client due diligence, client documentation, client background...


  • Singapore EPIKLAH PTE. LTD. Full time

    Position Overview: As a Client Onboarding Specialist, he/she will play an important role in ensuring a seamless and positive experience for the clients as they transition from the sales process to becoming fully onboarded users of Epiklah’s AI solutions. Your primary focus will be on guiding clients through the onboarding journey, empowering them to...


  • Singapore beBeeClientOnboarding Full time $150,000 - $200,000

    Strategic Client Onboarding LeaderThis role requires a seasoned professional with extensive experience in client onboarding, risk management, and team leadership.The ideal candidate will have a strong understanding of regulatory frameworks, including KYC/AML requirements, and be able to drive strategic initiatives to improve operational efficiency and...

  • Client Onboarding

    2 days ago


    Singapore BitMEX Full time

    About BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and...