Regional Workplace Experience Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Regional Workplace Experience Manager
Work Dynamics

**What this job involves**:
**Transforming the Workplace team**:
Develop an active and visible Workplace Experience Team
Develop existing and bring in new talent and capabilities into the Workplace Experience Team.
Act as point of contact for WE Care team and act as coach for the WE Care program
Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
Ensure there is a highly proactive, responsive, dynamic and agile team
Ensure Human centred Design methods become part of the FM team culture

**Communication**:
Act as coach to explain the different FM staffs how to communicate appropriately on the different Client social media: Slack, Workplace by FB, Basecamp, etc.
Participate to the elaboration of the quarterly APAC IFM Newsletter
Actively participate to JLL / Client QBR and present the initiatives implemented

Diversity, Equity and Inclusion (DEI)
As a Diversity, Equity, and Inclusion Manager for the FM team
be responsible for developing and implementing all DIE initiatives lead by JLL or the Global RE team
Provide training to the team members in terms of diversity management.
Implement company policies that reinforce diversity in the workplace.

**Stakeholders’ management**:
The role acts as the single point of contact for Client Global Real Estate (“GRE”) client team regarding Workplace activities.
Work closely with Client Communication Manager on all FM related communication to be sent to our users
Pro-actively develop and manage clients and key stakeholder’s relationship together local FM
Regularly engage with user working group to develop, improve services and activities provided by the FM team

**Operations Management**:
Ensure the delivery of all operational requirements as per the client scope of works across region
Develop and implement WE operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
Support the FM to organize events and act as a coach for the new events manager
Work with the respective hub leads and site teams to address specific WE operational issues
Support Regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Oversee and monitor SLA/KPI performance across the sub region and support hub/countries to address issues and ensure they are meeting or exceeding target scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management.

KEY PROJECTS / INITIATIVES
Develop appropriate reporting to keep the client informed of all WE projects & initiatives
Continue to update the Slack engagement calendar
Ensure the FM team manages properly the event calendar on Confluence
Manage the yearly APAC kitchen initiatives
Lead the WE champion group and organize regular meetings to keep them informed of all initiatives implemented in the region
Develop WE program for Bangalore, Gurgaon
Develop specific WE training program for the account
Participate to the development of Flexi-desking processes & procedures

QUALIFICATIONS / EXPERIENCE
Must have at least 2 years’ experience working in facility management, office services, administration, or off