Events Sales Executive

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DUTIES AND RESPONSIBILITIES

**Event Planning and Coordination**
- Collaborate with clients to understand their event requirements, objectives, and budget.
- Coordinate with various hotel departments (e.g. F&B, Culinary, operations,) to ensure smooth event execution.
- Manage event logistics, including room setup, equipment rental, catering arrangements, and guest transportation, if necessary.

**Client Relationship Management**
- Act as the primary point of contact for clients throughout the event planning process, promptly addressing inquiries and concerns.
- Conduct site visits and provide detailed information about the hotel's facilities, services, and amenities.

**Sales and Marketing**
- Promote the hotel's event facilities and services to prospective clients.
- Responds to incoming catering opportunities for the hotel.
- Be able to negotiate and close on business contracts.
- Assist in the preparation of event proposals, contracts, and invoices.

**Event Execution and Supervision**
- Oversee all aspects of event setup, including seating arrangements, decorations, audiovisual equipment, and signage.
- Troubleshoot and resolve any issues or challenges that arise during events.

**Finance Management**
- Maximizes revenue by up-selling packages, food and beverage menus.
- Manages catering sales revenue and operation budgets.

**Understanding Markets & Maximizing Revenue**
- Identifies both F&B and catering opportunities to achieve personal and property revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, issues and concerns, to offer the best available options.

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Providing Exceptional Customer Service**
- Services our customers in order to grow share of the account.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with F&B Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre
- and post-event meetings to understand client and group needs, obtain feedback on quality of product (e.g. rooms, meeting facilities and equipment, food & beverage), service levels and overall satisfaction.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company..

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.

**JOB SPECIFICATION**

Educational /Academic Requirements : Diploma or Degree from an accredited university in Business Administration, Hotel and Restaurant Management or related

Experience : 2 years’ experience in sales and marketing or related professional area.

Specific Knowledge & Skills Required : Demonstrated skills in supervising a team, lodging sales experience, hotel

industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any p