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E-commerce Manager

2 weeks ago

Singapore CONSTELLAR VENUES PTE. LTD. Full time

**About this role**:
Constellar is on a mission to shape business events for the future in the global marketplace. We are looking for an E-Commerce Manager to lead our online Marketplace for our eCommerce products and services.

This role is responsible for the overall strategic planning, development and implementation of Singapore EXPO’s own E-Commerce platform, including creating, developing and executing on-site and online marketing initiatives to drive digital sales revenue conversions.

**In this role, you will**:

- Responsible for overall strategic planning, development, and implementation of company owned sales online platform
- Lead the overall development of company’s e-commerce strategy, including defining and setting best practices for eCommerce content management, update documentation and ensure best practice is maintained across the website
- Build and work with wider teams and be responsible for all day-to-day operations of the E-Commerce operations - web development, order fulfilment, pricing management.
- Collaborate with marketing team to create a content strategy that increases sales by driving more traffic and conversion via online channels
- Stay afloat of the latest trend in consumer behaviour and explore opportunities to capitalize on the newest marketing technology
- Build personalisation strategies to enhance customer loyalty and retention
- Develop and implement impactful campaigns that meet KPIs (e.g. awareness, traffic, marketing budget, UI/UX etc.), aligning with company’s E-commerce strategies and marketing plans
- Plan, implement and track online campaigns to optimize results and meet commercial goals and KPIs

**To help you succeed in this role, you should have**:

- At least 5-8 years of working experience in E-Commerce Channel Management
- Hands-on experience with AEM and Adobe Commerce (Magento)
- Preferable if familiar with Salesforce and Ungerboeck and/or other similar CRM and Event & Venue Management software
- Strong Marketing Technology and E-Commerce marketing capabilities such as proficiency in Google Analytics, Adobe, SEO would be preferred
- Strong analytical skills and data-driven mindset, ROI driven
- Strong writing and communication skills
- Strong project management skills and ability to manage deadlines